Refund & Dispute Policy

This policy explains how Adpact’s automated system handles a funded deal. The app shows the deal terms recorded before funding, and those recorded terms are frozen for that deal.

1. Automated delivery outcome

Each funded placement uses a per-deal smart contract. The Service checks delivery against the recorded deal terms and applicable automated rules, including the agreed creative, destination, and delivery window.

If the recorded checks show qualifying delivery, the system can make a payout available to the channel owner. If they show qualifying non-delivery, the system can make a refund available to the advertiser. The eligible party claims the available amount from the smart contract using their own wallet.

Qualifying non-delivery includes a placement that is missing, published outside its recorded delivery window, materially different from the frozen creative or destination, or removed or changed before the applicable protection rules are met. After funding, neither party can unilaterally cancel the deal.

The system does not decide settlement based on subjective feedback. Expected reach, clicks, or personal satisfaction may affect a rating, but do not reverse a recorded settlement outcome.

2. Negotiated deals and bookings

In a negotiated deal, the channel owner agrees to the terms before funding. In a booking, a channel owner has already configured terms and explicitly authorised automated bot publication. An optional owner review can happen before payment. Once a booking is funded, its publication and delivery handling are automated under its recorded terms and the applicable automated rules.

For either route, a placement that cannot be delivered under the recorded terms can make a full no-fee refund available. A booking may also be refunded when it cannot enter or complete its automated publication path within the applicable delivery window and automated rules. The app shows the applicable status and available claim action.

3. No human settlement appeal

There is no human dispute desk, quality arbitration, or manual settlement decision. The Service uses the objective record produced by its automation. If no settlement is completed — including because the system cannot complete an outcome or an available payout is not claimed — the deal’s smart contract can make its timeout refund path available without an action signed by Adpact, as shown in the app.

4. Fees and blockchain costs

A platform fee applies only to a successful payout. Refunds carry no platform fee. Network fees are paid to the blockchain network by the person sending a transaction; they are not paid by Adpact and are not refundable by Adpact. A refund makes the full amount held by the smart contract available to the advertiser; the advertiser pays any network fee needed to claim it separately.

Blockchain transactions are final once confirmed. See the Blockchain Risk Disclosure for important wallet, network, and software risks. Nothing in this policy limits rights that cannot lawfully be limited.

5. Contact

For questions about how these rules work, contact [email protected]. For abuse or policy violations, use Report a violation in the app (Settings → Report a violation). Neither contact route creates a human appeal or authority to change a settlement outcome.